Frequently asked questions.

What is Kasual Shopping?

House of pre-used and pre-loved original items.

How long does it take for the order to be delivered to me?

Your order will usually reach your doorstep between 4 to 5 working days from the date of order. However delivery can take up to 7 working days during shopping seasons.

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service mainly BlueEX at the address you have mentioned while placing your order. The courier will collect the money in cash from you when delivers the order.

Why can't I place an order for more than 1 items per product?

All the products are pre-used so we have set the product purchase limit to 1.

How much do you charge for shipping?

We offer Free delivery on order above Rs 1499. Delivery charges on order below Rs 1499 will be Rs 199.

What if our helplines are not working?

In case if our helpling is not working or responding leave a message on our helpline 0310-2885402 with order details. We will get back to you asap.

Can I open Package without making the payment first?

No. You cant open the package without making the payment. We have 7 days return and exchange policy. If you do not like item, please return it and we will give you a refund through bank transfer.

I haven't received my item. What can I do?

Delivery might tak upto 5 working days please wait until then. If in case your estimated delivery date has already passed and you haven’t received your item, feel free to contact our customer service agent at this number: +92 310 2885402